hbjje Privacy Policy

1 Introduction

This Privacy Policy ("Policy") applies to the hbjje platform and all services under it. When you register on hbjje, use our website or mobile platform, or use any of our services, you are considered to have voluntarily given your consent to the terms of this Policy.

hbjje operates as a reliable and secure online entertainment platform for users in Bangladesh. We consider our users' privacy and data protection to be a core pillar of our service. We manage your information in accordance with the principles set out in this Policy.

2 Scope of Applicability

This Policy applies to the following:

• The hbjje website (hbjje.lat) and all its subpages
• The hbjje mobile application and mobile browser version
• All gaming, betting, and bonus services of hbjje
• Communications made through our customer support channels
• Financial transactions conducted via bKash, Nagad, and Rocket

3 Information You Provide Directly

We collect information you voluntarily provide when creating an account or using services on hbjje. This includes:

• Full name and date of birth (for age verification)
• Active email address and mobile number
• Your current address in Bangladesh
• Government-issued identity document details (where applicable)
• The number linked to your bKash, Nagad, or Rocket account
• The content of your communications with our customer support team

4 Automatically Collected Information

When you use hbjje, certain information is collected automatically. This information is used to ensure the security and performance of the platform:

• IP address and device identification details
• Browser type, operating system, and screen resolution
• Platform access times, login and logout activity
• Browsing behavior via cookies and similar tracking technologies
• Gaming session data, betting history, and transaction records
• Referral source — where you came from before visiting hbjje

5 Financial & Payment Information

For financial transactions on hbjje, we use only bKash, Nagad, and Rocket. There are some important things to know about transactions processed through these payment gateways:

• We do not store full bank account numbers or card numbers
• Payment processing is completed through the relevant mobile wallet provider
• We only record the transaction amount, date, and success or failure status
• All financial records are secured with SSL encryption

6 Service Operation & Improvement

hbjje uses your information for the following legitimate purposes:

• Creating, verifying, and managing your account
• Ensuring age verification — hbjje is for users aged 21 and above only
• Processing deposit, withdrawal, and bonus-related transactions
• Tracking your VIP level (Bronze, Silver, Gold, Platinum) and providing weekly cashback
• Monitoring and improving the technical performance of the platform
• Assisting you quickly and effectively through customer support

7 Security & Fraud Prevention

hbjje uses your information to maintain a safe environment:

• Detecting and preventing unauthorized access to accounts
• Preventing money laundering and fraudulent activity
• Detecting multiple accounts or bonus abuse
• Monitoring patterns of unusual transaction activity
• Enforcing responsible gaming limits

8 Communication & Marketing

With your consent, hbjje may contact you for the following purposes:

• Sending important account-related notifications (without requiring consent)
• Informing you about new bonuses, promotional offers, and rewards
• Notifying you of new games or services added to the platform
• Providing a personalized experience based on your preferences

You can request to stop marketing communications at any time. To do so, contact us at [email protected].

9 Sharing Information with Third Parties

hbjje does not sell your personal information. However, in certain circumstances, limited information may be shared with trusted service providers:

• Payment processors: bKash, Nagad, and Rocket — the minimum information needed to complete transactions
• Technology partners: Game software providers — session data needed to operate games
• Security service providers: Fraud detection and cybersecurity providers
• Analytics services: Anonymous data for monitoring platform performance

All these third parties operate under strict confidentiality agreements and may use your information only for the specified purpose.

10 Disclosure of Information for Legal Requirements

In the following circumstances, hbjje may be required to disclose information to authorities:

• When required to comply with a legal order or court directive
• In response to a lawful request from a government investigative body
• To assist in the investigation of financial crime or fraud
• When needed to protect the rights of the platform or other users

11 Technical Security Methods

hbjje uses industry-standard technology to keep your information secure:

• SSL/TLS Encryption: All data exchanged between the platform and your device is encrypted
• Data Encryption: Sensitive information is encrypted when stored on servers
• Firewall & Intrusion Detection: Our servers are under continuous monitoring
• Secure Access Controls: Staff access to data is role-based and restricted
• Regular Security Testing: Security audits are conducted regularly to identify vulnerabilities

12 Data Retention Period

hbjje does not retain your information longer than necessary. Data retention guidelines:

• Active account data: for as long as the account remains active
• Financial transaction records: for the period required by legal obligations
• Inactive accounts: for a limited period after account closure
• Customer support communications: for the period needed for dispute resolution and quality assurance

13 Cookie Policy

The hbjje website uses cookies and similar technologies. These help improve your browsing experience:

• Essential cookies: Required for the core functionality of the platform; these cannot be disabled
• Functional cookies: To remember your preferences and settings
• Analytics cookies: Collecting anonymous data to understand platform usage

You can control most cookies by changing your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.

14 Right to Access & Correct Information

As a user of hbjje, you have the following rights over your own information:

• Right of access: You can request to know what information we hold about you
• Right to correction: You can request correction of inaccurate or incomplete information
• Right to deletion: In certain circumstances, you can request that your information be deleted
• Right to restrict processing: You can limit the use of your information for certain purposes
• Right to opt out of marketing communications: You can stop promotional messages

To exercise any of the above rights, write to us at [email protected].

15 Account Closure & Data Deletion

If you wish to permanently close your hbjje account, please contact our customer support team. For account closure requests:

• All pending transactions must be settled first
• Any balance in the account will be sent to your registered mobile wallet
• Some financial records may be retained until legal retention requirements are met
• Marketing preferences will be updated immediately

16 Protection of Minors

hbjje is operated for users aged 21 and above only. We do not knowingly collect information from minors. If we believe a user is under 21, we will immediately suspend their account and delete any collected information. If you believe someone you know who is a minor is using this platform, please notify us at [email protected].

17 Responsible Gaming & Data Use

hbjje uses information about your gaming behavior as part of its responsible gaming program. The goals of this analysis are:

• To identify potentially problematic gaming patterns and provide support
• To enforce user-defined limits (deposit limits, session limits)
• To process voluntary self-exclusion requests

To learn more about responsible gaming, visit our Responsible Gaming page.

18 International Data Transfers

hbjje serves users in Bangladesh. Due to the use of certain technology services, your data may be processed on servers in other countries. In such cases, we ensure that:

• The country or organization receiving the data provides adequate protection
• Data transfer agreements maintain the standards set out in this policy
• The security of your data is ensured under all circumstances

19 Changes to This Policy

hbjje may update this privacy policy from time to time. For significant changes:

• You will be given notice at least 7 days before the change takes effect
• Notice will be provided via email or through an in-platform notification
• The updated policy will be published on this page and the "Last Updated" date will be changed
• For significant changes, your active consent may be sought

20 Contact Information

For any questions, concerns, or requests regarding this privacy policy, you may contact our privacy team. Our customer support is available 24 hours a day, 7 days a week in both Bengali and English.

• Email: [email protected]
• Live Chat: Log in to the platform and chat with us directly

For data-related requests, we generally try to respond as quickly as possible.