Responsible Gaming —
Safe and Informed Betting
hbjje believes that entertainment is truly enjoyable only when it is experienced in a controlled and informed way. Your safety is our top priority.
What is Responsible Gaming at hbjje?
Online casino and betting is a form of entertainment — not a guaranteed way to earn money. hbjje always wants its users to play with awareness, understand their own limits, and enjoy entertainment while maintaining their mental and financial wellbeing. On this page we discuss the tools and advice that will keep you safe.
When gaming becomes a source of stress rather than enjoyment, seeking help is not a sign of weakness — it is a sign of courage. At hbjje we stand by every one of our users. Using the platform's tools, you can stay in control of your account at any time.
Ask yourself before you play
Before joining a betting or casino game, ask yourself: am I playing for entertainment, or am I playing to solve a financial problem? Can I stay mentally steady even if I lose? Have I set a budget in advance? If your answers are positive, you are ready to play responsibly. If not, pause and give yourself some time.
Set a budget and stick to it
Before playing at hbjje, decide how much money you can afford to spend. That amount is your budget. Once that limit is reached, do not deposit again and do not place extra bets trying to recover lost money. Remember, each game result is completely independent — a previous loss does not increase your chances of winning next time.
Manage your time
Playing for long stretches without a break causes mental fatigue and reduces judgment. Set a time limit for yourself and take breaks. Spend time with family and friends. Gaming should not be at the centre of your life — it is just one leisure option.
Our Safety Tools
Deposit Limit
You can set daily, weekly, or monthly deposit limits. Once a limit is set it cannot be increased before the specified period ends — this feature keeps you within your budget.
Time-Out Break
If you feel you need a short break, you can temporarily close your account for a set period. Once the break ends, your account is reactivated automatically.
Self-Exclusion
If you need a longer-term break, you can activate self-exclusion. During this period no deposits or bets can be placed on the hbjje account.
Session Reminder
Use session reminders to track your playing time. After the set time a notification will appear reminding you to take a break.
Activity History
You can view a detailed history of all your deposits, bets, and withdrawals at any time. Stay transparent and stay aware of your own habits.
24/7 Support
Our support team is available around the clock for any questions or assistance related to responsible gaming — contact us in Bengali or English via live chat or email.
Warning signs of problematic gambling
If any of the following signs appear in you, it is time to seek help.
- Repeatedly betting to recover lost money — known as "chasing losses," this behaviour is a key sign of problematic gambling.
- Being unable to stop playing, or starting again even after deciding to stop.
- Spending more time playing while neglecting responsibilities to family, friends, or work.
- Taking loans, borrowing, or taking money from others to fund gambling.
- Lying to or hiding gambling activity from family or loved ones.
- Feeling restless, irritable, or mentally uncomfortable when unable to play.
- Being unable to stop gambling even during financial hardship.
Safe Gaming Tips
- Set a fixed budget before you start playing and never deposit more than that.
- Play for entertainment — not as a solution to financial problems in your life.
- Set a maximum time limit for each gaming session.
- Avoid betting or gaming after consuming alcohol or drugs.
- When you lose, remember — there is no guaranteed way to win the next bet.
- Review your gaming history regularly and be honest with yourself about your habits.
- Activate our deposit limit or time-out feature whenever you need to.
- Talk openly with family and friends about your gaming.
How to Get Help
If you feel that gambling has started to take control of your life, seek help without delay. The hbjje support team is with you around the clock — contact us via live chat or email.
Contact our support team for self-exclusion and request that your account be closed for a set period or permanently. This process is quick and completely confidential.
If someone you know is struggling with a gambling problem, guide them toward professional help with empathy rather than judgment. The issue is related to mental health and can be resolved with the right support.
Contact Us for Help
Live Chat Support
Our live chat is available 24 hours a day, 7 days a week. Speak directly in Bengali or English and get quick answers to any issue.
Email Support
Send any questions or requests for assistance related to responsible gaming to:
[email protected]
Our team provides support in both Bengali and English.
Responsible Gaming FAQ
Enjoy hbjje Responsibly
Play for entertainment, stay within your limits, and enjoy all of hbjje's games and betting features safely.